Delete your Bindex account
Permanently remove your account and all associated data.
Option 1 — Delete from inside the app (fastest)
- Open the Bindex app and log in.
- Tap the Settings icon.
- Scroll to the Account section.
- Tap "Delete Account".
- Confirm the action. Your account and all data will be permanently deleted within 30 days.
Option 2 — Request deletion by email
If you can't access the app, email us from the address linked to your Bindex account and we'll delete it for you within 30 days of confirming your identity.
Please include in your email:
- Your account email address
- A short note confirming you want the account deleted
Send your request to: admin@bindexofficial.com
What will be deleted
- Your user profile (email, display name, preferences)
- All of your binders
- All tracked cards, progress, and custom cards
- Your authentication credentials
What is kept
- Anonymized or aggregated usage data that is no longer linked to you (e.g. crash reports), which we retain to keep the app working.
- Records we are legally required to retain (e.g. billing records for purchases), kept only as long as required by law.
Important: Bindex Pro subscriptions
Bindex Pro is an auto-renewing subscription managed by Apple or Google, not by Bindex directly. Deleting your Bindex account does not cancel an active subscription. To stop being billed, you must also cancel the subscription separately:
- On iOS: open the App Store app → tap your profile picture → Subscriptions → Bindex Pro → Cancel Subscription.
- On Android: open the Google Play app → tap your profile picture → Payments and subscriptions → Subscriptions → Bindex Pro → Cancel subscription.
Once you delete your Bindex account, you will lose access to Bindex Pro features on that account. If you create a new Bindex account in the future and have an active Bindex Pro subscription on the same Apple ID or Google account, you can recover access by tapping Settings → Restore Purchases in the app. Please note that doing so will transfer Bindex Pro to the new account and may delete binders on any other Bindex account that previously held Pro, in order to fit the Free tier's 1-binder limit. The app shows a clear warning before this happens.
Questions?
Email us at admin@bindexofficial.com — we usually respond within 1–2 business days.